FAQs
Have a question? It may be answered already in our FAQ section.
Regulation
How do I check the registration of the pharmacy?
You can check the registration status of any pharmacy and of the superintendent pharmacist on the General Pharmaceutical Council website.
You can search the register by the pharmacy's registration number or by name and location.
How can I tell if a website is authorised to sell medicines?
To help EU citizens identify trustworthy sites, an EU-wide logo will appear on the websites of online retailers that are registered in an EU Member State to sell medicines online. This logo verifies that we have been approved to sell General sale, Pharmacy only and Prescription only medicines.
In the UK the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register online that contains all websites that are authorised by to sell medicines online. You can use this register to check if a website is legally allowed to sell medicines to the public.
If you think a website is selling medicines illegally you should tell MHRA. You can report a suspicious website or contact the MHRA, with any concerns:
Address: MHRA 151 Buckingham Palace Road London, SW1W 9SZ
Tel: 020 3080 6000
Fax: 020 3118 9803
Email: info@mhra.gsi.gov.uk
WEB CHAT
Mon to Fri - 8am - 7pm
Sat - 9am-5pm
Sun - 10am - 5pm