Delivery information
Where we deliver
We deliver prescriptions throughout England, Scotland and Wales.
We can deliver to your home or work address.
We do not deliver to:
- virtual address services like Parcel Motel and Parcel Wizard
- other pharmacies or pharmacy service providers
- Northern Ireland
Packaging, dispatch and deliveries
Once your request is accepted, most orders are dispatched within 5 working days from when the prescription arrives.
All items are sent via Royal Mail or your local Superdrug Pharmacy, which includes individuals in our employment or contracted third parties (GoPhr or CitySprint). Orders dispatched by Royal Mail will require a signature on receipt of delivery, and they aim to deliver within 2-3 working day.
Packaging is left plain with nothing to indicate that the package contains prescription medicines.
For items that require special delivery (for example medications that need to be kept in the fridge, or Controlled Drugs), we may deliver these medications:
- using a different third-party courier
- from a Superdrug Pharmacy close to your chosen delivery address
Unwanted Medicines
You can return any unwanted medicines to any pharmacy and they will dispose of them safely.
If you have any liquid medicines or medicines in glass containers, please send us a message through your account and we’ll advise how to package these items appropriately.
Damaged or faulty goods
It’s important to us that you receive the correct medication as quickly as possible.
If, however, your prescription appears to be damaged or if the delivery appears to be incorrect, please contact your pharmacy directly via the Profile section of the website.
Cancelling your order
If you wish to cancel your order, you can do so at any time up until we start to process the prescription.
To cancel your order, message us through your account via the Profile page.
