Frequently Asked Questions
If you are struggling with your order, please call Customer Services on 01706 300 210 and a member of the team will be happy to assist.
If you wish to cancel your order, you should contact the Customer Services team promptly on 01706 300 210 before sending us the prescription. Once we receive the prescription we will have begun the service at your request and under the Consumer Protection (Distance Selling) Regulations 2000, you have no rights to cancel the order.
We will only send your medication to your address.
For a valid repeat prescription, yes you can reorder. Please log in to your account to let us know what you would like to reorder.
All eNHS prescriptions will be sent to our Northampton pharmacy (GPhC number: 1035495) at 9-11 Wood Street, Grosvenor Centre, Northampton, Northamptonshire NN1 2ED. Prescriptions may sometimes be dispensed from this pharmacy. However, others will be dispensed and assembled at our Online Northampton Pharmacy (GPhC number: 9010736) at First Floor, 9-11 Wood Street, Grosvenor Centre, Northampton, Northamptonshire NN1 2ED.
Your account and registration
Some details can be changed in the Account Details section in your account. If you need help making changes please contact Customer Services on 01706 300 210.
You can change your communications preferences through the Account Details section in your account.
If you have already registered with Superdrug Online Pharmacy you may wish to reset your password here If you are still experiencing problems logging in please contact Customer Services on 01706 300 210.
Please click here to register to order your NHS prescriptions online. If you need help registering, please contact Customer Services on 01706 300 210.
You can send proof of your exemption from prescription payment by uploading a scan to the My Exemptions section in your account
You can contact the pharmacist directly by using the internal messaging system in your account. Alternatively you can contact Customer Services on 01706 300 210.
No, We can only deliver your NHS prescription to addresses in the UK.
We can deliver to your home or work address, as long as it is in the UK. You can also choose a Superdrug store to collect your prescription from.
But please note that we do not deliver to ‘virtual address’ services, like Parcel Motel and Parcel Wizard. We also do not deliver to other pharmacies or pharmacy service providers.
Delivery is FREE of charge.
All products are sent in plain, discreet packaging with only a Royal Mail postage label on the outside of the item. The only exception is for asthma inhalers which Royal Mail requires you to attach an ID8000 consumer commodity label to the package.
Your item(s) will be sent by Royal Mail.
As part of the registration process we will let you know if your GP surgery is EPS enabled or you can ask your surgery directly. If your surgery is not using the electronic prescription service we would recommend you still complete the registration. GP surgeries around the country are increasingly activating the NHS Electronic Prescription Service and as soon as your surgery chooses to do so we can let you know.
If you live in Scotland, Wales or Northern Ireland, there are no Electronic Prescriptions as yet and so you will need to use the following process to have your green paper prescriptions dispensed and delivered:
- Register an account with Superdrug Online NHS Prescriptions
- Place an order on Superdrug Online NHS Prescriptions for your prescription medication
- Our pharmacy team will then order your prescriptions from your GP surgery
- We will then ask your GP surgery to post the prescriptions to our dispensing Hub in Northampton
- Your medication will then be dispensed and delivered to the address you have chosen
- GP surgeries require a minimum of 2 working days to generate your prescriptions
- The prescriptions can then take up to 2 working days to arrive at our Northampton dispensing Hub
- It will then take up to 2 working days for the medication to arrive at your chosen address
- If there are any discrepancies, mistakes or missing items on your prescriptions that arrive from your GP surgery, this will take additional days to rectify
Alternatively, if you already have your green paper prescriptions you can send them free of charge to Freepost Superdrug Online Pharmacy (this is all you need to write on the envelope — no other address details are required)
Our pharmacy team will then be able to dispense your medications and deliver them to your chosen address.
You can check the registration status of these pharmacies and of the superintendent pharmacists by entering the registration numbers on the General Pharmaceutical Council website (https://www.pharmacyregulation.org).
To help EU citizens identify trustworthy sites, an EU-wide logo will appear on the websites of online retailers that are registered in an EU Member State to sell medicines online. This logo verifies that we have been approved to sell General sale, Pharmacy only and Prescription only medicines. In the UK the Medicines and Healthcare products Regulatory Agency (MHRA), holds a register online that contains all websites that are authorised by to sell medicines online. You can use this register to check if a website is legally allowed to sell medicines to the public. If you think a website is selling medicines illegally you should tell MHRA. You can report a suspicious website at https://medicine-seller-register.mhra.gov.uk/report. You can also contact the MHRA, should you have concerns: MHRA 151 Buckingham Palace Road London, SW1W 9SZ Tel: 020 3080 6000 Fax: 020 3118 9803 E-mail: email@example.com Web: http://medicine-seller-register.mhra.gov.uk/