Delivery information

Our delivery is fast, discreet and free.

A person in overalls delivering a parcel, with the label FREE

Where we deliver

We deliver prescriptions throughout England, Scotland and Wales.

We can deliver to your home or work address.

We do not deliver to:

  • virtual address services like Parcel Motel and Parcel Wizard
  • other pharmacies or pharmacy service providers
  • Northern Ireland

Packaging, dispatch and deliveries

Once accepted, most items are dispatched on the day that the order is placed, apart from Saturdays and Sundays. 

All items are sent via Royal Mail.

Packaging is left plain with nothing to indicate that the package contains prescription medicines.

For items that require special delivery (for example medications that need to be kept in the fridge, or Controlled Drugs), we may deliver these medications:

  • using a different third-party courier
  • from a Superdrug Pharmacy close to your chosen delivery address

All items require a signature on receipt of delivery, with the exception of items that fit through your letterbox and that you have consented to have posted this way.

If you have a query about your delivery, please contact Customer Services on 01706 300 210


We are happy to accept returns of any unwanted medicines.

You can return any unwanted medicines to freepost Superdrug Online Pharmacy, or you can take them to any pharmacy and they will dispose of them safely. 

If you have any liquid medicines or medicines in glass containers, please send us a message through your account and we’ll advise how to package these items appropriately.

Damaged or faulty goods

It’s important to us that you receive the correct medication as quickly as possible. 

If, however, your prescription appears to be damaged or if the delivery appears to be incorrect, please contact Customer Services immediately on 01706 300 210

We’ll make every effort to replace any damaged products.

Cancelling your order

If you wish to cancel your order, you can do so at any time up until we start to process the prescription.

To cancel your order, message us through your account or call us on 01706 300 210

If you have a query about your delivery, please contact customer services on

Mon to Fri - 1pm - 4pm

01706 300 210


Mon to Fri - 8am - 7pm
Sat - 9am-5pm
Sun - 10am - 5pm