Packaging, dispatch and deliveries
Once accepted, most items are dispatched on the day that the order is placed, apart from Saturdays and Sundays.
Most items are sent via Hermes or DX.
Packaging is left plain with nothing to indicate that the package contains prescription medicines.
Please note that we do not deliver to ‘virtual address’ services, like Parcel Motel and Parcel Wizard. We also do not deliver to other pharmacies or pharmacy service providers.
For items that require 'special delivery' (for example medications that need to be kept in the fridge, or Controlled Drugs), we may deliver these medications:
- Using a different third-party courier
- From a Superdrug Pharmacy close to your chosen delivery address
All items require a signature on receipt of delivery, with the exception of items that fit through your letterbox (and that you have consented to have posted through your letterbox).
If you have a query about your delivery, please contact Customer Services on 01706 300 210
We are happy to accept any unwanted medicines.
You can return any unwanted medicines to freepost Superdrug Online Pharmacy, or you can take your unwanted medicines to any pharmacy and they will dispose of them safely.
If you have any liquid medicines or medicines in glass containers, please send us a message through your account and we’ll advise how to package these items appropriately.
Damaged or faulty goods
It’s important to us that you receive the correct medication as quickly as possible.
If, however, your prescription appears to be damaged or if the delivery appears to be incorrect, please contact Customer Services immediately on 01706 300 210.
We’ll make every effort to replace any damaged products.
Cancelling your order
If you wish to cancel your order you can do so at any time up until we start to process the prescription.
If you wish to cancel your order you can do so by messaging us through your account or by calling us on 01706 300 210