Contact the Pharmacist

For queries about a
prescription, contact the
pharmacist via your account.

Got a question, query or complaint?

If your question can't be answered in the FAQ section please contact our Customer Services team at pharmacyhelp@superdrug.com or

Call us on:
0333 313 4957

Mon - Fri:
09:00 - 17:00
 

Confirming your order

After placing your prescription request you will receive a confirmation email that we have received your order. Please note this does not mean your request has been accepted. We will confirm acceptance by sending you an email that confirms your prescription has been received and is being processed.

If you find that your order has been declined, we will contact you to inform you of the reason why this happened, and if you pay for your prescription, you will be fully refunded on the same payment card.

You can see details of the order in the My Account section.

Regulation

The registered pharmacy where your prescriptions will be dispensed is:

Superdrug
9-11 Wood Street
Grosvenor Centre
Northampton
Northamptonshire
NN1 2ED

The pharmacy is registered with the General Pharmaceutical Council with number 1035495. Please be aware that the prescription may be assembled and dispatched from another Superdrug pharmacy location. If you have a question, query or complaint please contact our customer service team who will be happy to help.

The Superintendent Pharmacist for Superdrug Stores plc is Lucy Morton-Channon GPhC number 2079739.

Frequently Asked Questions
Do you deliver outside of the UK?
No, We can only deliver your NHS prescription to addresses in the UK.
Do I need to sign for my medication when it arrives?
If you have consented to letterbox delivery, and your medications are small enough to fit through your letterbox, and your medications are not Controlled Drugs, then you do not need to be in to sign for your order. We will simply deliver through your letterbox.
How do I cancel my order?
If you wish to cancel your order, you should contact the Customer Services team promptly on 0333 313 4957 before sending us the prescription. Once we receive the prescription we will have begun the service at your request and under the Consumer Protection (Distance Selling) Regulations 2000, you have no rights to cancel the order.
Who delivers my medication?
Your item(s) will be sent by Royal Mail.
What are your delivery costs?
Delivery is FREE of charge.