Contact the Pharmacist
For queries about a
prescription, contact the
pharmacist via your account.
Got a question, query or complaint?
If your question can't be answered in the FAQ section please contact our Customer Services team at firstname.lastname@example.org or
Call us on:
0333 313 4957
Mon - Fri:
09:00 - 17:00
Confirming your order
After placing your prescription request you will receive a confirmation email that we have received your order. Please note this does not mean your request has been accepted. We will confirm acceptance by sending you an email that confirms your prescription has been received and is being processed.
If you find that your order has been declined, we will contact you to inform you of the reason why this happened, and if you pay for your prescription, you will be fully refunded on the same payment card.
You can see details of the order in the My Account section.
The registered pharmacy where your prescriptions will be dispensed is:
9-11 Wood Street
The pharmacy is registered with the General Pharmaceutical Council with number 1035495. Please be aware that the prescription may be assembled and dispatched from another Superdrug pharmacy location. If you have a question, query or complaint please contact our customer service team who will be happy to help.
The Superintendent Pharmacist for Superdrug Stores plc is Lucy Morton-Channon GPhC number 2079739.